Terms of service

Last updated: September 2026

Welcome to The Usual.

These Terms & Conditions govern your use of The Usual website and purchases made through it.

By using our website or placing an order, you agree to these terms.

1. About The Usual

The Usual. is a coffee brand offering coffee products for purchase through its online store.

Customer support:

The Usual.
69/70, Suraksha Nagar, Yelenahalli, Akshayanagar,
Bengaluru, Karnataka 560068

Email: coffeetheusual@gmail.com
Phone: 7353001827

2. Products

We make reasonable efforts to ensure product descriptions, images, sizes and other information displayed on the website are accurate.

Product appearance may vary slightly from images displayed online.

3. Pricing

All prices are displayed in Indian Rupees (INR).

We may update prices, product availability and offers.

The price applicable to your order is the price displayed when you complete your purchase, subject to any applicable discount or promotion.

4. Orders

Placing an order constitutes a request to purchase the selected products.

We reserve the right to cancel or decline an order where necessary, including pricing errors, product availability issues, suspected fraudulent activity or circumstances preventing fulfilment.

If we cancel an order after payment has been received, the applicable refund will be processed.

5. Pre-orders

Some products may be offered as pre-orders.

By placing a pre-order, you acknowledge that the product may not be immediately available for dispatch.

Pre-orders are expected to be fulfilled within 7–9 working days before dispatch, unless a different timeline is communicated for a specific product/order.

After dispatch, delivery generally takes approximately 3–7 working days depending on destination and courier service.

If you wish to cancel a pre-order, refer to our Cancellation Policy.

6. Payments

Payments are processed through the payment methods available at checkout.

You agree to provide accurate information necessary to complete your order.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control.

8. Returns and Refunds

Returns, replacements and refunds are governed by our Returns & Refunds Policy.

9. Cancellation

Order cancellations are governed by our Cancellation Policy.

10. Promotions

Promotional offers may have additional terms, including eligibility requirements, validity periods, product exclusions or usage limits.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to modify or withdraw a promotion where permitted by applicable law.

11. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or use the website for unlawful purposes.

12. Intellectual Property

The The Usual. name, logo, visual identity, text, photographs, graphics and other original content on this website belong to or are used by The Usual. and may not be reproduced, modified, distributed or used commercially without permission.

13. Website Information

We aim to keep website information accurate and up to date.

However, occasional typographical errors, technical issues or inaccuracies may occur.

Where a material error affects an order, we will take reasonable steps to correct the issue and communicate with the affected customer.

14. Limitation of Liability

To the extent permitted by applicable law, The Usual. will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, technical failures, network interruptions or events beyond our control.

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this website with the updated date.

16. Governing Law

These Terms are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka, subject to applicable law.

17. Contact