Refund policy
Last updated: September 2026
Coffee is a food product, so we don't accept returns of opened or used coffee products.
That said, if something went wrong with your order, we'll make it right.
When can I request a replacement or refund?
You can contact us if your order:
- arrives damaged;
- contains the wrong product;
- arrives with a significant packaging or product issue; or
- has another genuine fulfilment issue.
Please contact us within 7 days of delivery at coffeetheusual@gmail.com and include:
- your order number;
- a description of the issue; and
- clear photographs or video showing the product/package where relevant.
What happens next?
We'll review the issue and, where appropriate, offer a replacement or refund.
The resolution may depend on the nature of the issue and availability of the relevant product.
What is not eligible?
We generally don't accept returns or refunds for:
- opened or used coffee products;
- change of mind after delivery;
- personal taste preferences;
- incorrect storage or use of the product after delivery; or
- damage caused after the product has been delivered.
Refunds
Where a refund is approved, it will be initiated to the original payment method within 5–7 working days of approval.
The time taken for the amount to appear in your account may vary depending on the bank or payment provider.
Contact
The Usual.
69/70, Suraksha Nagar, Yelenahalli, Akshayanagar,
Bengaluru, Karnataka 560068
Email: coffeetheusual@gmail.com
Phone: 7353001827